Frequently Asked Questions
We love all things travel… ocean cruises, river cruises, independent trips… you name it! The world is an amazing, beautiful place – so don’t be afraid to explore it! Let Sunburst Cruises and Travel help you turn your travel dreams into reality.
However, travel comes with its own set of questions. Below are some of the most frequent ones. If you have questions other than what is listed below, please don’t hesitate to contact us. We are here to help!
If you can dream it, we can plan it.
Do I need a new passport or need to renew an existing passport?
Is it safe to travel in a world with COVID-19?
Let’s be honest…living comes with risks, but we need to be smart about the risks we take. All areas of the travel industry feel the same way. Travel partners are taking the pandemic very seriously and are updating their already rigorous cleaning procedures to ensure everyone’s safety. Social distancing is also being observed. These vary by supplier and are being updated as more is learned about COVID-19. If you have specific questions, email me at firstname.lastname@example.org
Why do I need a travel advisor?
A travel advisor can help you plan your vacation from start to finish with much less hassle and worry for you! Let someone else worry about whether a visa requirements, alternate plans if a vacation gets cancelled or a flight gets missed. Especially during the COVID-19 pandemic, a travel advisor deals with cancellations, refunds, and spends the hours on the phone so you don’t have to. Our job is to be YOUR advocate.
Is it safe to go to my dream destination?
The US Department of State monitors countries around the world. To find a list of the current advisories, click here: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
What if I don't see a trip I want to take on your page?
No worries – Call or email us! We can plan any type of trip. The ones on our pages are trips we have chosen that we thought a large number of people may like. Just remember – if you can dream it, we can plan it!
Do you charge for your service?
There are no fees for our group trips that you see on the site. But in some cases, yes. If it is a complicated trip that you wish to do on your own, we will charge a planning fee.
We do free consultations on any trips that you may be looking to book!
Are TSA Precheck and Global Entry the same thing?
No, they are different. However, you do get TSA Precheck when you enroll in Global Entry. Global Entry allows you entry back into the USA through shorter lines usually using kiosks when going through customs. TSA Precheck allows for faster screening at TSA checkpoints within the USA. To learn more or apply for TSA Precheck, use this link: https://www.tsa.gov/precheck. To learn more or apply for Global Entry, use this link: https://www.cbp.gov/travel/trusted-traveler-programs/global-entry#.html
Do I really need travel insurance?
We strongly recommend the purchase travel insurance for your protection – both if need to cancel your trip or you need medical care while aborad. Be sure to discuss your needs with us. Some companies exclude pre-exisiting conditions, some don’t. Some allow you to cancel for ANY reason, some only allow for cancellation due to certain criteria. It is your responsibility to read and understand the policy before you purchase it. Please note that almost all US based insurance policies do not cover medical expenses in foreign countries.